Privacy Policy

Last Updated: 07/02/2026

1. Introduction Welcome to the Privacy Policy of Motiva Group Waste (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or use our waste management services.

2. Company Details

  • Company Name: Motiva Group Waste

  • Address: Suite 175, Unit 1, Imperial Court, Exchange Street East, Liverpool, Merseyside, L2 3AB, UK

  • Email: info@motivagroupwaste.com

  • Phone: +44 151 662 0698

3. Information We Collect We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: First name, last name, and title.

  • Contact Data: Billing address, service address, email address, and telephone numbers.

  • Financial Data: Bank account and payment card details (processed securely via our third-party payment providers).

  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.

4. How We Use Your Personal Data We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: To provide the waste collection, skip hire, or recycling services you have requested.

  • Customer Support: To notify you about changes to our service, missed collections, or schedule updates.

  • Legal Obligation: To comply with a legal or regulatory obligation (e.g., tax and waste transfer records).

5. Sharing Your Personal Data We do not sell your personal data. We may share your data with trusted third parties to facilitate our services, including:

  • Service providers acting as processors who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors, and insurers.

  • HM Revenue & Customs, regulators, and other authorities based in the UK.

6. Data Security We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.

7. Your Legal Rights Under the UK General Data Protection Regulation (UK GDPR), you have rights regarding your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to the processing of your personal data.

  • Request restriction of processing your personal data.

To exercise any of these rights, please contact us at info@motivagroupwaste.com.

8. Cookies Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies.